Harley Davidson's Lean Quality: The road to unparalleled efficiency and customer satisfaction.
The Opportunity
The opportunity that led to the infamous Lean Quality case at Harley Davidson was the need to improve the company's manufacturing processes. In the 1990s, Harley Davidson faced intense competition from Japanese motorcycle manufacturers who were able to produce high-quality motorcycles at lower costs.
The Initiative
In response, Harley Davidson implemented a Lean Quality program to improve efficiency and reduce costs.
The Lean Quality program involved several initiatives aimed at streamlining the manufacturing process. These initiatives included reducing inventory levels, improving the flow of materials, and increasing the use of automation. Additionally, the program involved a significant investment in employee training to improve quality control and ensuring that every employee understood the importance of quality.