This blog details a case study that outlines how combining the scientific approach and Lean Agile answered the Silo functional and adapted for scaling principles. The company primarily provides digital software service solutions to its retail customers' data analytics businesses. The company has been successful in the past but recently encountered challenges due to its departments' organic and siloed growth. The marketing team works independently of the sales team, and the technical team operates in isolation from both departments. Due to this, there needs to be more coordination and communication, resulting in slow project completion, low quality of work, and increasing customer complaints. The result is "tyranny of urgency" and reduced organisational morale.
We recommend combining a scientific approach and Lean-Agile principles to solve these problems.
Step 1: Understanding the problem
We thoroughly analyse the existing structure and identify the areas that require improvement. The analysis revealed a lack of coordination and communication, and the teams work independently without proper alignment with the organisation's goals.
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